Learning partnership
Concentrix: developing financial crime teams
Team-wide certification and practical workshops for Concentrix.
“A partner who truly listens, stays agile, understands our strategy”Read the Concentrix story
AML training for BPO & outsourcing teams
Certified AML teams your clients trust.
Certification, practical workshops and training records for KYC, screening and quality teams, with certificates your clients can verify.
For BPOs, shared service centres and financial crime operations providers.
One suspicious case, closed in two of three queues.
Trained teams escalate it in every client’s queue.
An illustration: the same suspicious case arrives in the queues of three clients, and two of them close it. Then the team is trained, and the case is escalated in every client’s queue.
- Institutional training
- Selected by CEPOLTo design and deliver its Diploma Course on Financial InvestigationsRead the announcement
- CPD accreditation
- CPD Standards OfficeAccredited provider 50475
- Learner rating
- 4.9 out of 5587 end-of-course ratings for CASS
What your teams will work on
Six areas where your teams make AML decisions in your clients’ queues. We agree the depth, the cases and who takes part with you.
01
KYC, CDD & beneficial ownership
For onboarding and review teams
- Check identity and business information; identify missing or inconsistent evidence.
- Understand complex ownership, PEP exposure and when enhanced due diligence is needed.
- Apply the client’s procedures and record the basis for the next step.
02
Transaction monitoring & case review
For analysts and escalation teams
- Interpret alerts in the context of expected customer activity and relevant typologies.
- Connect transaction patterns, supporting information and unanswered questions.
- Write clear case notes and escalate concerns to the authorised decision-maker.
03
Sanctions, PEPs & adverse media
For screening and remediation teams
- Review potential matches and distinguish relevant information from noise.
- Explore ownership and control, sanctions exposure and circumvention indicators.
- Document the rationale for further review or escalation under the client’s process.
04
Fraud indicators & customer contact
For support and first-line teams
- Recognise indicators of scams, mule activity and account misuse.
- Handle information from customer interactions and complaints with care.
- Know when and how to refer concerns without tipping off or exceeding the role.
05
Quality, escalation & client oversight
For quality reviewers and team leads
- Calibrate reviews against an agreed quality standard using the same case.
- Make escalation narratives useful to the client’s compliance team.
- Use skills gaps, learning records and follow-up reviews to target development.
06
Outsourcing, regulation & confidential information
For delivery leads and cross-client operations
- Understand the division of responsibilities between the provider and its client.
- Work through relevant regulatory changes in the markets your clients serve.
- Cover record keeping, data protection, confidentiality and approved procedures.
KYC, CDD & beneficial ownershipFor onboarding and review teams
- Check identity and business information; identify missing or inconsistent evidence.
- Understand complex ownership, PEP exposure and when enhanced due diligence is needed.
- Apply the client’s procedures and record the basis for the next step.
Transaction monitoring & case reviewFor analysts and escalation teams
- Interpret alerts in the context of expected customer activity and relevant typologies.
- Connect transaction patterns, supporting information and unanswered questions.
- Write clear case notes and escalate concerns to the authorised decision-maker.
Sanctions, PEPs & adverse mediaFor screening and remediation teams
- Review potential matches and distinguish relevant information from noise.
- Explore ownership and control, sanctions exposure and circumvention indicators.
- Document the rationale for further review or escalation under the client’s process.
Fraud indicators & customer contactFor support and first-line teams
- Recognise indicators of scams, mule activity and account misuse.
- Handle information from customer interactions and complaints with care.
- Know when and how to refer concerns without tipping off or exceeding the role.
Quality, escalation & client oversightFor quality reviewers and team leads
- Calibrate reviews against an agreed quality standard using the same case.
- Make escalation narratives useful to the client’s compliance team.
- Use skills gaps, learning records and follow-up reviews to target development.
Outsourcing, regulation & confidential informationFor delivery leads and cross-client operations
- Understand the division of responsibilities between the provider and its client.
- Work through relevant regulatory changes in the markets your clients serve.
- Cover record keeping, data protection, confidentiality and approved procedures.
Three stages of team learning
Book a single session or one stage on its own, or bring all three together in an annual programme reviewed against the evidence.
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01
Assess
Know where your team stands
- A free team AML check: 10 questions each, with a team report once three people finish. We can also arrange it with you.
- Hiring? AML Assess tests candidates with an investigation simulator and a test.
Start the free team checkWhat’s included
- A free team AML check: 10 questions each, with a team report once three people finish. We can also arrange it with you.
- Hiring? AML Assess tests candidates with an investigation simulator and a test.
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02
Certify
Give each role the right qualification
- AML Foundations, for new joiners and first-line teams
- CASS, for analysts, quality reviewers and team leads
- CAPS, for teams serving EU crypto-asset service providers
Compare the programmesWhat’s included
- AML Foundations, for new joiners and first-line teams
- CASS, for analysts, quality reviewers and team leads
- CAPS, for teams serving EU crypto-asset service providers
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03
Develop
Keep practice current
- Live training and practical workshops, as single sessions or a series.
- Modules and simulators built around your clients’ procedures, queues and quality standards.
- AML Active membership, with expert sessions and a short course each year.
Explore live trainingWhat’s included
- Live training and practical workshops, as single sessions or a series.
- Modules and simulators built around your clients’ procedures, queues and quality standards.
- AML Active membership, with expert sessions and a short course each year.
Foundations
CASS
CAPS
Training
Workshops
AML ActiveOne training record for every stage. Progress, assessment results, attendance and certificates, in one place for your managers and your reviews.
The EU AMLR applies from 10 July 2027, and your clients remain fully liable for the tasks they outsource to you. Connect each stage to its requirements with AMLR training
Tailored to each client’s procedures
Adapt a programme, or build modules, workshops and simulators around your clients’ procedures, queues and quality standards, so your teams practise the cases they meet.
Workshop example
Quality calibration on a shared case file
Analysts and quality leads review the same training case file, then compare the questions they asked and the reasons behind their escalation.
See how a workshop works- 01The fileAn ownership record and customer explanation do not agree.
- 02The group taskSeparate missing evidence from assumptions and compare escalation notes.
- 03The takeawayA review checklist and a worked escalation note, aligned to the agreed procedure.
Records, systems and supplier review
What you can show your clients, how the learning fits your systems, and the answers your IT, legal and procurement teams need.
- Training records
- Progress, assessment results, attendance and certificates for each person, for your own quality reviews, client delivery reviews and tenders. See what a manager sees.
- Certificates your clients can verify
- Each certificate has a public record that your clients can look up by name, reference or ID, with its current status. See an example credential.
- Your LMS or ours
- SCORM packages in your LMS, simulators and whole programmes on our learning platform, and a custom API integration on request. SAML 2.0 single sign-on, or OpenID Connect on request, with SCIM 2.0 user provisioning.
- Security and supplier review
- Security policies, GDPR and your DPA, hosting assurance and, where relevant, DORA-related contract requirements. See security and supplier review.
Frequently asked questions
Agree the scope, delivery and learning evidence before the programme begins.
Can we start with one team or one client?
Yes. Book a single training session or workshop for one team, one client programme, a difficult case type or a finding from a quality review, or start with a team AML check. If you want continuing support, we plan an annual programme around the results.
Can you train different teams for different client accounts?
Yes. We scope the learning around the functions, client sectors and jurisdictions each team serves. Where approved, sessions and workshops can incorporate client procedures and relevant examples. We agree access and reporting arrangements during scoping.
Do all staff need the same certification?
No. The appropriate programme depends on the person’s starting point and responsibilities. We can combine foundation learning, specialist certification and targeted live training within one team plan.
Can you deliver at our service centre?
Yes. Expert-led training and practical workshops can be delivered on-site, live online or in a hybrid format. Location, cohort sizes, timing and travel are agreed in the proposal.
What evidence can we share with clients?
Every certificate has a public record that your clients can look up by name, reference or ID. The agreed programme can also provide learning records, completion information and relevant assessment results for delivery reviews and tenders. We agree what is shared, with whom and for which purpose.
Can we use your content in our existing LMS?
Yes. We review the content you already have and scope licensed courses or simulators to fill agreed gaps. Courses can be delivered as SCORM packages, simulators and whole programmes run on our learning platform, and we can build a custom API integration on request.
Which languages can our team learn in?
The learning platform works in English, French and Spanish. CASS can be studied in English, French or Spanish, and AML Foundations in English or Spanish. CAPS, FIAR and the industry tracks are taught in English, and certificates are issued in English.
How are timing and pricing agreed?
Each programme’s individual price is on its page. For teams, we quote for the people, programmes and live sessions you choose, as a single session or an annual agreement, once we have agreed the scope, any tailoring and the delivery. Allow around four weeks to prepare tailored live sessions.
Let’s plan the learning
Request a team quote
Tell us about your team and priorities. We’ll come back with the options and a proposal.
What happens next
We’ll review your brief, discuss the options and agree the scope with you.
Not ready for a quote? Start the free team check
[email protected]
[email protected]
Not ready for a quote? Start the free team check