Learning partnership
bunq: training shaped through dialogue
Tailored compliance workshops and training sessions for a digital bank’s team.
“incredibly productive discussions on the future of our partnership”Read the bunq story
AML training for fintech & payments
Keep AML judgement strong as your fintech grows.
Assessment, certification and live training for onboarding, payments, fraud and compliance teams, with training records you can show partner banks and supervisors.
For payment institutions, EMIs, digital wallets and neobanks.
Mule payments pass through in seconds.
Trained teams escalate them in time.
An illustration: three new payers send money into a new account, and it leaves at once for another bank. Then the team is trained, and the next outgoing payment is escalated before it leaves.
- Institutional training
- Selected by CEPOLTo design and deliver its Diploma Course on Financial InvestigationsRead the announcement
- CPD accreditation
- CPD Standards OfficeAccredited provider 50475
- Learner rating
- 4.9 out of 5587 end-of-course ratings for CASS
What your teams will work on
Six areas where payments teams make AML decisions every day. We agree the depth, the cases and who takes part with you.
01
Digital onboarding & customer risk
KYC, onboarding & customer teams
- Test whether the evidence supports the customer’s identity, ownership and purpose.
- Explore source of funds, source of wealth and when the case needs enhanced review.
- Practise asking for useful information and explaining the next step clearly.
02
Payments, monitoring & investigations
Payments operations & AML analysts
- Read payment activity in the context of the customer, product and expected behaviour.
- Work through rapid movement, unusual beneficiaries and cross-border connections.
- Document why a case needs more information, further investigation or escalation.
03
Fraud, mule activity & customer contact
Fraud, support & first-line teams
- Connect customer interactions with indicators of scams, account misuse and mule activity.
- Practise the handoff between customer support, fraud and financial crime teams.
- Handle sensitive information and communications within the agreed procedures.
04
Sanctions & cross-border exposure
Screening, payments & compliance teams
- Consider the parties, ownership links and jurisdictions behind a payment.
- Review potential matches, adverse information and circumvention indicators.
- Record the reasoning for a decision and know when specialist review is needed.
05
Product change & partner relationships
Product, risk & commercial teams
- Map how a new feature, distribution channel or customer segment changes exposure.
- Understand the responsibilities of agents, outsourced providers and business partners.
- Bring relevant risk questions into the product conversation before rollout.
06
Oversight, reporting & regulatory change
Compliance leaders, MLROs & management
- Challenge the quality of case decisions, escalation narratives and learning evidence.
- Translate relevant AMLR changes and developing technical standards into role-specific learning.
- Scope crypto-asset and Travel Rule topics where relevant to the business model.
Digital onboarding & customer riskKYC, onboarding & customer teams
- Test whether the evidence supports the customer’s identity, ownership and purpose.
- Explore source of funds, source of wealth and when the case needs enhanced review.
- Practise asking for useful information and explaining the next step clearly.
Payments, monitoring & investigationsPayments operations & AML analysts
- Read payment activity in the context of the customer, product and expected behaviour.
- Work through rapid movement, unusual beneficiaries and cross-border connections.
- Document why a case needs more information, further investigation or escalation.
Fraud, mule activity & customer contactFraud, support & first-line teams
- Connect customer interactions with indicators of scams, account misuse and mule activity.
- Practise the handoff between customer support, fraud and financial crime teams.
- Handle sensitive information and communications within the agreed procedures.
Sanctions & cross-border exposureScreening, payments & compliance teams
- Consider the parties, ownership links and jurisdictions behind a payment.
- Review potential matches, adverse information and circumvention indicators.
- Record the reasoning for a decision and know when specialist review is needed.
Product change & partner relationshipsProduct, risk & commercial teams
- Map how a new feature, distribution channel or customer segment changes exposure.
- Understand the responsibilities of agents, outsourced providers and business partners.
- Bring relevant risk questions into the product conversation before rollout.
Oversight, reporting & regulatory changeCompliance leaders, MLROs & management
- Challenge the quality of case decisions, escalation narratives and learning evidence.
- Translate relevant AMLR changes and developing technical standards into role-specific learning.
- Scope crypto-asset and Travel Rule topics where relevant to the business model.
Three stages of team learning
Book a single session or one stage on its own, or bring all three together in an annual programme reviewed against the evidence.
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01
Assess
Know where your team stands
- A free team AML check: 10 questions each, with a team report once three people finish. We can also arrange it with you.
- Hiring? AML Assess tests candidates with an investigation simulator and a test.
Start the free team checkWhat’s included
- A free team AML check: 10 questions each, with a team report once three people finish. We can also arrange it with you.
- Hiring? AML Assess tests candidates with an investigation simulator and a test.
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02
Certify
Give each role the right qualification
- AML Foundations for E-Money & Payments, for customer-facing and operations teams
- CASS, for specialist and senior AML responsibilities
- CAPS, for compliance leaders at EU crypto-asset service providers
Compare the programmesWhat’s included
- AML Foundations for E-Money & Payments, for customer-facing and operations teams
- CASS, for specialist and senior AML responsibilities
- CAPS, for compliance leaders at EU crypto-asset service providers
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03
Develop
Keep practice current
- Live training and practical workshops, as single sessions or a series.
- Modules and simulators built around your products, payment flows and policies.
- AML Active membership, with expert sessions and a short course each year.
Explore live trainingWhat’s included
- Live training and practical workshops, as single sessions or a series.
- Modules and simulators built around your products, payment flows and policies.
- AML Active membership, with expert sessions and a short course each year.
Foundations
CASS
CAPS
Training
Workshops
AML ActiveOne training record for every stage. Progress, assessment results, attendance and certificates, in one place for your managers and your reviews.
The EU AMLR applies from 10 July 2027, including to EMIs and payment institutions. Connect each stage to its requirements with AMLR training
Tailored to your products and payment flows
Adapt a programme, or build modules, workshops and simulators around your products, payment flows and policies, so your teams practise the exceptions they meet.
Workshop example
A new payment journey, reviewed before launch
Product, onboarding and compliance map a proposed feature together before it becomes everyday work.
See how a workshop works- 01The situationA proposed cross-border payment feature changes how funds move.
- 02The group taskMap the customer information, transaction context and points requiring review.
- 03The takeawayAn annotated journey and escalation questions for your internal procedure review.
Records, systems and supplier review
What your managers can show, how the learning fits your systems, and the answers your IT, legal and procurement teams need.
- Training records
- Progress, assessment results, attendance and certificates for each person, for your own reviews, partner-bank due diligence and supervisory visits. See what a manager sees.
- Your LMS or ours
- SCORM packages in your LMS, simulators and whole programmes on our learning platform, and a custom API integration on request.
- Single sign-on
- SAML 2.0 single sign-on with your identity provider, or OpenID Connect on request, with SCIM 2.0 user provisioning.
- Security and supplier review
- Security policies, GDPR and your DPA, hosting assurance and, where relevant, DORA-related contract requirements. See security and supplier review.
Frequently asked questions
Agree the scope, delivery and learning evidence before the programme begins.
Can we start with one product or operational priority?
Yes. Book a single training session or workshop on a product launch, a new market, a difficult case type or a finding from a quality review, or start with a team AML check. If you want continuing support, we plan an annual programme around the results.
Is the programme only for the compliance team?
No. We scope learning for onboarding, payments, fraud, customer support, product, risk and management, as well as compliance specialists. The depth and cases depend on each role’s responsibilities.
Can you work with our existing training and procedures?
Yes. We agree where professional certification, applied workshops or focused refreshers add value to your existing programme. Approved procedures and suitably anonymised cases can inform the learning.
Do you cover crypto-facing products and multiple markets?
Where relevant, we can scope crypto-asset, MiCA and Travel Rule topics alongside payment and customer risk. Content reflects the jurisdictions, products and activities in scope; each team does not need the same syllabus.
What does the training demonstrate?
It provides evidence of learning, assessment and professional development under the agreed programme. Managers can use that evidence alongside operational quality reviews. Your organisation retains responsibility for its policies, controls and regulatory obligations.
Can we use your content in our existing LMS?
Yes. We review the content you already have and scope licensed courses or simulators to fill agreed gaps. Courses can be delivered as SCORM packages, simulators and whole programmes run on our learning platform, and we can build a custom API integration on request.
Which languages can our team learn in?
The learning platform works in English, French and Spanish. CASS can be studied in English, French or Spanish, and AML Foundations in English or Spanish. CAPS, FIAR and the industry tracks are taught in English, and certificates are issued in English.
How are timing and pricing agreed?
Each programme’s individual price is on its page. For teams, we quote for the people, programmes and live sessions you choose, as a single session or an annual agreement, once we have agreed the scope, any tailoring and the delivery. Allow around four weeks to prepare tailored live sessions.
Let’s plan the learning
Request a team quote
Tell us about your team and priorities. We’ll come back with the options and a proposal.
What happens next
We’ll review your brief, discuss the options and agree the scope with you.
Not ready for a quote? Start the free team check
[email protected]
[email protected]
Not ready for a quote? Start the free team check